RCoE Welcomes DBS as our 9th Founding Member

Updated as at Nov 2018



“We are thrilled to come onboard the RCoE,” said Mr Anthony Seow, Head of Cards and Unsecured Loans, DBS. “As Singapore’s leader in payments with over four million debit/credit cards in circulation and DBS PayLah! being the nation’s most popular mobile wallet, we are committed to working with our partners to tackle the multi-layered challenges ahead that the retail industry will face. We will do this through providing simple, seamless and invisible ways for both consumers and merchants to pay.”  


About DBS
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has been named “Best Bank in the World” by Global Finance in recognition of its global leadership. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.   


Asia Retail Leaders Conference 2018

Updated as at Nov 2018


The Asia Retail Leaders Conference 2018 organised by SMU Retail Centre of Excellence (RCoE) ended with resounding success. Held at Conrad Centennial Singapore on 18-19 October, the inaugural event was well attended by over 200 participants from more than 60 organisations.

The conference was graced by Guest-of-Honour, Mr Chee Hong Tat, Senior Minister of State, Ministry of Trade and Industry & Ministry of Education. At the event, he presented recognition Awards on behalf of the centre to its nine Founding Members that comprised DBS, DFS, Decathlon, Harvey Norman, Ikea, Microsoft, Popular Holdings, Tiffany & Co. and Visa.




Featuring 28 speakers across multiple sectors, the conference served as an industry platform for the sharing of strategies and innovative practices among retail leaders. Presentation topics covered intellectual property, design thinking, talent development, payment technologies, internationalisation, business model innovation and omni-channel marketing.




The conference also showcased the technologies and solutions of booth sponsors - Cloud Cherry, Gravity Supply Chain, Microsoft (Kroger) and Trakomatic. The RCoE team is grateful for the support of EDB, ESG, it’s Founding Members, booth sponsors and all guests in making ARLC 2018 a success.


ARLC2018     Download a copy of the conference booklet here.



Read more about our conference in the following media:


       Pre-Event PR          Post-Event PR  



RCoE Welcomes Visa as our newest Founding Member

Updated as at May 2018


The Retail Centre of Excellence (RCoE) is delighted to announce Visa as its latest Founding Member. Alongside seven existing esteemed Founding Members comprising DFS, Decathlon, Harvey Norman, IKEA, Microsoft, Popular and Tiffany & Co., Visa commits itself through involvement in RCoE’s various initiatives and activities.

Mr. Chris Boncimino, Senior Vice President, Head of Innovation and Design, Visa Asia-Pacific, is the official representative on the RCoE Advisory Board. “At Visa, we are working with our partners to create new commerce experiences that match how people want to pay in the digital world. We're excited to join RCoE and look forward to contributing to the future of retail."

About Visa
Visa is the world’s leader in digital payments. The company’s mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Their advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.  



SMU, SPRING and EDB Launch Retail Centre of Excellence









The SMU Retail Centre of Excellence (RCoE) was officially launched by Ms Sim Ann, Senior Minister of State, Ministry of Culture, Community and Youth, and Ministry of Trade and Industry on 10 October 2017. The RCoE is a testament towards establishing Singapore as the regional retail hub in APAC.

The SMU Retail Centre of Excellence (RCoE), officially launched by Ms Sim Ann, Senior Minister of State, Ministry of Culture, Community and Youth, and Ministry of Trade and Industry on 10 October 2017, is set to be the first retail insight-sharing hub in Singapore focusing on generating and disseminating actionable knowledge for retailers in Singapore, Asia and beyond.

The Centre aims to empower retailers with the know-how through research and insights, and build an ecosystem (comprising retailers, retail experts, knowledge partners, SMU faculty and student talent) to ride the winds of change.  Helmed by SMU Professor of Marketing Kapil R. Tuli, the RCoE is joined by a group of Founding Members comprising DFS Venture, Microsoft, Harvey Norman, IKEA, Popular Holdings, Decathlon and Tiffany and Co.

Through this collective effort, the RCoE dedicates itself towards tackling key industry challenges and helping retailers raise their productivity and innovation levels.  The Centre also seeks to attract and develop a talent pipeline through academic curriculum. These include leadership training and internships for SMU undergraduate and postgraduate students, and masterclasses for industry stakeholders, managers and C-Suite executives. Research by SMU faculty experts will be also shared with traditional and non-traditional retailers to enhance industry knowhow, enabling them to grow their retail businesses locally and abroad.

Read more about our launch in the following media: